Wear the Fun – Plinko Vibes in Every Stitch

Frequently Asked Questions

• Do you ship internationally?

  Yes, we ship internationally to most countries! We want our Plinko-inspired apparel to reach customers all over the world. Whether you’re in Europe, North America, Asia, or beyond, we ensure that your order will be delivered as quickly and safely as possible. Our international shipping options are flexible, and we work with trusted carriers to make sure your package arrives on time. The shipping costs and delivery times depend on your location and the shipping method you choose. You can view shipping options and estimated delivery times during checkout, and we will send you a tracking number once your order has shipped so you can follow its progress.

  We understand that international delivery can sometimes come with extra complexities, such as customs duties or additional taxes. These fees depend on the destination country and are typically charged by the customs department of the destination country. Please be aware that customers are responsible for any customs fees, import taxes, or other local charges. We recommend checking with your local authorities for more details on possible extra charges. In some cases, customs clearance may cause delays, but we strive to provide timely and efficient shipping regardless of location. If you have any concerns or questions about international shipping, don’t hesitate to reach out to our customer service team.

  Our goal is to ensure that your shopping experience is as smooth as possible. Once your order is shipped, we will send you a tracking number, which you can use to monitor the delivery status of your package through the carrier’s website. If there are any issues with your shipment, such as delays or delivery problems, feel free to contact our support team. We will work closely with the carrier to resolve any issues and ensure that your order reaches you in a timely manner. Rest assured, we are committed to delivering your Plinko-inspired apparel wherever you are.

  We also provide a range of delivery options to suit your needs. For some locations, we offer expedited shipping, which ensures that your order arrives as quickly as possible. For other regions, we offer standard shipping, which is a more economical option. You can choose the best option for your needs when checking out, and we will do our best to accommodate your preferences. We appreciate your trust in us and are excited to deliver your order, no matter where you are in the world.

• What sizes do you offer?

  We offer a wide range of sizes to accommodate different body types and ensure that everyone can enjoy our Plinko-inspired apparel. Our sizes range from XS to XXL, so you can find the perfect fit for your style and comfort. We also provide detailed size charts on each product page to help you choose the right size for your measurements. If you’re unsure about your size or need assistance with sizing, our customer support team is always available to help. We recommend taking your measurements and comparing them with our size chart for the most accurate fit.

  We know that the right fit is essential for comfort and confidence, so we strive to make it easy for you to find the perfect size. Our size charts provide accurate measurements for chest, waist, and hip dimensions, and we also provide guidance on how to measure yourself correctly. If you're in between sizes or need additional information, feel free to reach out to our customer service team. They can give you personalized advice on sizing, helping you make the best choice based on your measurements and preferences. We want to ensure that our apparel fits well and makes you feel great.

  Additionally, we are constantly working to improve our sizing options and listen to customer feedback. If you have any suggestions or would like to see a specific size range offered, we encourage you to contact us. Your feedback helps us enhance our product offerings and ensure we meet the needs of all our customers. Whether you're looking for a fitted, loose, or oversized look, we have options that suit different preferences. Our goal is to make sure that everyone can enjoy wearing our unique, Plinko-inspired designs in a comfortable and stylish way.

  Lastly, we understand that sizing can sometimes be tricky, especially when shopping online. That’s why we offer a flexible return and exchange policy, so if the item doesn’t fit as expected, you can easily return or exchange it. We want you to be 100% satisfied with your purchase, so if you need a different size, we’ll work with you to make sure you get the perfect fit. Our commitment is to help you find clothing that fits well, feels great, and showcases your love for Plinko-inspired fashion.

• Can I return or exchange an item?

  Yes, absolutely! We want you to be happy with every purchase, so we offer a 30-day return and exchange policy. If for any reason you’re not completely satisfied with your purchase, you can return the item within 30 days of receiving it. The item must be unused, unwashed, and in its original condition with all tags attached. This policy applies to most items, but some exceptions may apply for custom or sale items. For more details, check out our Return Policy page.

  We aim to make returns and exchanges as easy as possible for you. If you wish to return or exchange an item, simply contact our customer service team, and they will guide you through the process. You will receive clear instructions, and if needed, a prepaid return label to send the item back. If the item is defective or damaged upon arrival, we’ll cover the return shipping costs. For items that are not defective, customers are responsible for return shipping fees. Once we receive the returned item, we’ll process your return or exchange quickly, and you will be notified as soon as the process is complete.

  To ensure that your return or exchange goes smoothly, please follow these simple steps: make sure the item is in its original condition, with all tags still attached. Pack the item securely to prevent any damage during shipping, and send it back to us within 30 days. After receiving your return, we will issue a refund or send the exchanged item. Refunds will be credited to your original payment method, while exchanges will be sent as soon as possible, depending on product availability. Please note that returned items that have been worn or altered in any way cannot be accepted for exchange or refund.

  Finally, if you need help with your return or exchange, don’t hesitate to reach out to our customer support team. We are here to make the process as hassle-free as possible, and we want you to feel confident and satisfied with your purchase. Our goal is to provide high-quality, stylish apparel that fits perfectly, and if you need a different size or style, we’re happy to help you find the right one. If you have any questions or concerns about our return policy, contact us, and we’ll do our best to assist you.

• How do I track my order?

  Once your order has been processed and shipped, we will send you an email with your tracking number. You can use this number to track your order in real time through the carrier’s website. We partner with reliable delivery services to ensure that your package arrives safely and on time. You’ll be able to follow your order’s journey, from the moment it leaves our warehouse to the moment it arrives at your door. If you didn’t receive the tracking number or can’t find it, please check your spam folder, as sometimes automated emails can end up there. If you still can’t find it, reach out to our customer service team, and we’ll assist you.

  We understand that tracking your order is important, so we make sure that every order comes with a tracking number for your convenience. Once your package is shipped, you can access real-time updates on its location and the estimated delivery date. This helps ensure that you’re always in the loop about when to expect your delivery. If there are any issues with your tracking information, such as delays or incorrect updates, our customer support team is here to assist. We will work with the carrier to investigate any problems and keep you informed of the status of your package.

  If you need to update your address after the order has been placed, we recommend doing so as soon as possible, as once the package is with the courier, it may not be easy to change the shipping details. If the delivery address is incorrect and the package is returned to us, we will contact you to resolve the issue. It’s also important to double-check the details when you make your purchase to avoid any mistakes in the shipping process.

  Lastly, in the unlikely event that your tracking number does not update, or if there’s a shipping issue, we are committed to helping you. Your satisfaction is our priority, and we’ll make sure you get your Plinko-inspired apparel, whether it’s by assisting with reshipping or offering alternative solutions.

• Do you offer gift cards?

  Yes, we offer digital gift cards that make the perfect gift for any occasion! Our gift cards are available in various denominations, so you can choose the amount that suits your needs. They’re delivered instantly via email, which makes them a great last-minute gift option. You can use the gift card to shop for any of our Plinko-inspired apparel, and the recipient will receive a unique code that can be redeemed during checkout. Whether it’s a birthday, holiday, or special celebration, a gift card is a thoughtful way to let someone choose exactly what they want from our collection.

  Our digital gift cards are convenient and easy to use. When you purchase one, the recipient will receive an email with a unique code, which can be entered during checkout. This ensures that they can shop for the latest styles and find something they’ll love. Plus, there’s no expiration date for our gift cards, so the recipient can take their time selecting the perfect item. If they decide to wait for a new product release or seasonal collection, they won’t need to worry about rushing their purchase.

  Gift cards can also be a perfect solution for when you’re not sure which item to buy for someone, especially when choosing clothing and sizes. With a gift card, the recipient can choose what fits them best and what they truly like. If you’d like to add a personal touch, you can include a message with the gift card to make it even more special. Simply include the recipient’s email address, and we’ll deliver the gift card directly to them.

  If you ever encounter any issues with your gift card or need assistance with redeeming it, don’t hesitate to contact our customer service team. We’re happy to help you with any questions and ensure a smooth shopping experience. Gift cards are a great way to share the gift of Plinko-inspired fashion, and we’re here to make the process as easy and enjoyable as possible.